Refund policy

Returns & Replacements

The terms mentioned under our shipping policy also apply to the shipment of any replacement product that might be shipped due to a problem with the original shipment.

If you return a product to us, you will be the exporter from the destination country. Title and risk of loss will be transferred to us upon receipt at our end. For additional information, please use the Contact Us form.

Return & Refund Policy

You may return most new, unopened items sold within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error; otherwise, two-way shipping will be charged.

Return requests can be sent online (Contact Us), by email, or by phone. Items should be returned in their original product packaging.

Receiving a Refund

You will receive your refund after we receive and process your returned items (for the items eligible for refund). In most cases, you can expect your refund within 2 weeks of giving your package to the return shipper, although it may be sooner.

This time period includes:

  • 1 to 3 business days for us to receive your return from the courier.
  • 1 to 2 business days for us to process your return.
  • The time it takes your bank to process our refund request.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can view completed returns and refunds at the bottom of an order's summary page in your account.

If the refund does not appear in your account within 4 weeks from the day you sent us your returned item, please contact us immediately.

Order Cancellation Policy (By Customer)

Your order begins processing immediately after you click “Place Your Order” on the confirmation page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.

To attempt to cancel your order during processing:

  1. Sign in to your account.
  2. Find the order on your account main page.
  3. Click the order number to see the order details.
  4. If it is still possible to cancel, you will see an enabled “Cancel” button on the order details page that you can use to cancel your order. If the “Cancel” button is not enabled, the order is already being shipped and cannot be canceled.

If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the returns policy above.

Order Cancellation by Extreme Sports Co.

Extreme Sports Co. reserves the full right to cancel orders which are placed because of technical problems, are generated through incorrect technical processes, or result from typing mistakes.

In such cases, the customer will be contacted via phon